Any cancellations received in writing at billwhiteks@gmail.com more than one month before the course date the participant has registered for, will receive a full refund minus a $50.00 processing fee. Any cancellations received in writing at  billwhiteks@gmail.com within a month to one week before the course the participant has registered for, will receive a 50% refund. Lastly, any cancellation received in writing at billwhiteks@gmail.com within seven days or less will not receive a refund. If a participant wishes to transfer their registration to the same class offered at a later date they may do so if they submit this request in writing at  billwhiteks@gmail.com up to 3 days before the date of the course they have originally registered to take. In the request to transfer the registration the participant must state the course and the date of the course they are currently registered in and the date of the course to which they wish to transfer their registration.

Please note that Eye Movement Desensitization and Reprocessing: Basic Principles, Protocols and Procedures, Third Edition by Francine Shapiro is required reading for this course. It would benefit students the  most to have read chapters 1-8 for part 1 and 9-12 for part 2. Reading this material before class will help you understand the concepts better as well as making them easier to apply.

Also see required readings located in "Event Materials" on your Attendee Dashboard, for additional reading.

In the event there is a grievance, the matter should be brought to the attention of Bill White, LCSW. Mr. White is responsible for the content and presentation of all courses taught through EMDR Instruction as well as the conduct of his staff. The nature of the grievance should be sent to Mr. White in writing at billwhiteks@gmail.com. The request for resolution of the grievance will be answered within five (5) business days. Every effort, within reason, will be made to resolve the matter to the satisfaction of all involved. EMDR Instruction strives to maintain the highest degree of professionalism in the teaching of all the courses we offer. We also strive to treat each participant taking our courses with the highest degree respect and consideration possible. At no time will we tolerate any participant being treated with disrespect regarding race, gender, sexual orientation, or religious preference. This will certainly be expected by all our faculty members and is also expected of participants towards each other and towards the faculty as well. We strive provide the highest quality in continuing education for mental health professionals to enable them to grow professionally and personally. Please let any faculty member know immediately if you have experienced anything in the way of disrespect from anyone involved with the course you participated in and also present this to Mr. White at the email address above.

All courses offered for in person presentation will be held in facilities that are in compliance with the Americans with Disabilities Act (ADA). If the participant needs special considerations beyond what the (ADA) requires, then those considerations should be presented to Mr. White in writing at billwhiteks@gmail.com 30 days before the date of the course in consideration. Efforts to accommodate these special considerations will be reviewed, and if possible, will be addressed to the participant's satisfaction.